Contact Us

The majority of our assessments take place at our recruitment centre located at Waterside (British Airways Head Office). However, depending on the role you have applied for, you may be invited to attend another of our offices for your assessment. Please check your invitation email carefully.

BA Head Office - Waterside


It is possible to arrange to be dropped off at Waterside either by private car or taxi. However, parking is very limited and is reserved only for those with mobility issues.

Public Transport

From Hatton Cross tube station, the British Airways staff shuttle Park & Ride (P&R) runs every 10 minutes from 07.03 until 09.43 with a journey time of 16 minutes to Waterside. The BA1 staff shuttle runs every 30 minutes throughout the day from 06.02 with a journey time of 23 minutes.

From Heathrow Terminal 5 stations, staff shuttles BA1 (destination Vanguard House) and BA5 run every 7–15 minutes throughout the day from 06.07 with a journey time of 5 minutes.

From Staines railway station, the British Airways staff shuttle bus BA2 leaves at 07.35 and then every 30 minutes until 09.35 with a journey time of 15 minutes.

If you intend to use the staff shuttle buses, it is essential that you print off your bus letter, which will be sent with your interview confirmation e-mail after you have made your assessment booking. You must show these documents to the bus driver as failure to do so will prevent you from using this service.

NOTE: We are unable to reimburse your travel expenses. 

Further details on the location of your assessment will be provided in your invitation email.

If you have any other queries please email: recruitment@jobs.ba.com

Address: Waterside, Speedbird Way, off Bath Road, Harmondsworth, UB7 0GA

Other BA locations

Address: 1st Floor Pioneer House, The Tower Business Park, Wilmslow Road, Didsbury, Manchester, M20 2BA
Manchester Contact Centre

Address: William Armstrong Drive, Newcastle Business Park, Newcastle upon Tyne, NE4 7YA
Newcastle Contact Centre

Address: Perimeter Road North, Gatwick Airport, West Sussex RH6 0JJ
Gatwick - Atlantic House

Address: 3rd Floor,Hanger 6 East, P.O.Box 747 (G150),Gatwick Airport,West Sussex,RH6 0PQ
BA Gatwick Training

If you are interested in vacancies overseas please contact your local BA office.

Careers news

We’re now recruiting for Customer Contact Agents based in our Manchester office. Apply here today! https://t.co/kr6GoWtmhi
We’re now recruiting for Customer Contact Agents based in our Newcastle office. Apply here today! https://t.co/nO7KYqcxTk
Last chance! Experienced crew apply today to become a Mixed Fleet Customer Service Manager.https://t.co/NzqZ7oeFOs
Want to see the world while delivering outstanding customer service? Apply today! https://t.co/oQIf2uzVJ2
British Airways 2018 Graduate programmes are now live for applications: https://t.co/4dg3zJhiY7