Mixed Fleet and Gatwick FAQs
We are unable to employ anyone who does not have the legal right to live and work in the UK. We do not offer migrant sponsorship for this role. You must have the permanent right to live and work in the UK at the time of application; documents will be checked at assessment and if you do not have the right to live and work in the UK you will be sent home.
We are only recruiting for permanent, full time positions.
No, we can only accept applications for one of our fleets ie. Mixed Fleet, London Gatwick or London City. If you submit more than one application we will not be able to progress with your application until you have withdrawn any other current Cabin Crew applications.
We will update you on this information as the campaign progresses. However, we would encourage you to submit your application as soon as possible, as it is our intention to invite successful applicants in for assessment within a short time frame.
Aspire is a development programme for people on Mixed Fleet who aspire to be a Customer Service Manager in the future. Aspire is not a role, anyone undertaking the programme has the core role as Cabin Crew, however, being on the programme will support your learning and experience to better equip you to become a CSM in the future when vacancies arise. London Gatwick have a similar development programme called INspire.
We are unable to reimburse any travel expenses.
All of our assessments for these roles take place at our Recruitment Centre in our head office (5 minutes from London Heathrow airport). We do not offer Skype interviews or overseas assessments for these roles.
Details will be provided to you if you are invited to our assessment day.
If you have booked an assessment with us then you must attend on this date. If you do not show for your assessment and have not been in contact with us prior to this date, we will withdraw your application; you will be able to reapply after 6 months.
Our aim is to contact you as soon as possible to let you know the outcome of your application.
You can re-apply for the Cabin Crew role in 6 months’ time.
If you are successful in your assessment, we will start the first stage of your personal history check, this will take approximately 6 weeks. A third party company will conduct the checks on behalf of British Airways, and you will be sent a link to provide your pre-employment history. You will have 7 days to register your information, if you do not register within 7 days, British Airways will withdraw your application. For the first stage of your personal history check you will be asked to provide comprehensive history for the last 5 years in both the UK and overseas, this includes employment, education and any gaps of over 28 days. Your current employer will not be contacted at this stage.
Once we complete the first stage of your personal history check we will write to you with the next steps in the application process and will progress to the final stage of your personal history check. For the final stage we will contact your current employer and you will be provided with details on how to obtain your criminal record check required for cabin crew roles. The next step will be for you to attend the Cabin Crew Initial Course (see below). At the end of the course, if you are successful in securing a role and have completed all of the steps required we will offer you a role with British Airways and will provide you with a contract of employment.
Annual leave cannot be taken during your British Airways New Entrant Training, which will take place during the first four weeks of employment. You can request leave once you join for any pre-booked holidays within the first few months of employment, however there may be times when we are unable to grant the requested leave, especially around school and bank holiday periods. We will require evidence of a holiday booking made prior to the date of your assessment day. Any annual leave required to cover a holiday would be deducted from your annual leave entitlement. Our holiday year runs from April to March and you would only be entitled to annual leave pro rata for the duration of your employment for that year with a maximum of 14 days to be taken between April and September. Any requests that fall outside of the current holiday year will need to be made in the appropriate holiday year.
You should not plan any holidays within the first 2 months of joining as Cabin Crew. Annual leave can be requested once you have started your British Airways New Entrant Training, however you will be asked not to take any holiday on the days of this course when you have essential training.
Before you join British Airways we will arrange for you to undertake a Cabin Crew Initial Course which is conducted by a third party supplier for 6 days. During these 6 days you will be studying for your Cabin Crew Attestation (CCA). Within your CCA training you will learn all the general procedures and theory behind airline safety; your CCA will be valid for 5 years; however, if you commence employment with British Airways, this will be revalidated annually as part of you British Airways Cabin Crew Recurrent Training. If, following your completion of the Cabin Crew Initial Course, you join British Airways as Cabin Crew, you will be enrolled on the British Airways New Entrant Training which lasts four weeks. Your employment with British Airways will commence on your first day of the New Entrant Training at British Airways. All training schedules may fall over weekends and days off will be varied.
Mixed Fleet courses will take place at Heathrow and Gatwick Fleet courses will take place at Gatwick; you will receive joining instructions with further details prior to training.
If, following your successful completion of the Cabin Crew Initial Course (and successful obtainment of your Cabin Crew Attestation (CCA)) you join British Airways as Cabin Crew, you will be enrolled into the British Airways New Entrant Training. Your employment and registration to payroll will commence on your first day of the British Airways New Entrant Training and so you will be paid from this date onwards.
Yes, any offers of employment as Cabin Crew with British Airways will be subject to successful completion of the Cabin Crew Initial Course (even if you have already completed an equivalent course with another provider).
On Mixed Fleet and Gatwick Fleet, you can bid for your work by choosing longhaul or shorthaul trips, the length of trip and destination you prefer and when you want to take time off between trips. You will be required to retain recency on all relevant aircraft types, as well as having up-to-date product, brand and service knowledge for every cabin and aircraft you operate.
Mixed Fleet flies to many diverse places around the world. One minute you could be surrounded by the dazzling lights of the Las Vegas strip and next you're on a sandy white beach in Cape Town. Learn about the different cultures across Asia and the Middle East or soak up the ambience with an evening's dining experience in France. Mixed Fleet is a combination of long haul and short haul flights from Heathrow and our route network will continue to expand, with many new destinations on the horizon from the Americas to the Far East.
At Gatwick we operate a combination of long haul and short haul flights; our route network does change from season to season. Gatwick Fleet flies to many diverse places around the world. One minute you could be mingling with Mickey and Co. in Orlando, the next you could be lying on a sandy white beach in Mauritius. Not only this, you will have the chance to experience Europe while operating our short haul routes, this could include Pisa, Turin and Malaga.
On Mixed Fleet you will be flying either 777 & A380 or 777 & 747 on longhaul. You will be flying Airbus on shorthaul. In the future, as the fleet grows you may also be flying 787 longhaul. At Gatwick you will be flying the 777 on longhaul and the Airbus on shorthaul; this could change over time.
British Airways uniform policy requires that tattoos must never be visible outside the uniform.
As a guide, areas shown in grey on this diagram will not be covered by BA’s standard issue uniform. Additionally, as all our uniform shirts are white, you will be required to wear an appropriate white undergarment if you have a tattoo on your upper body in the blue area, so that your tattoo is in no way visible through the uniform shirt.
Please note that covering tattoos with plasters, tights, jewellery or watches in the grey areas is not permitted and it will remain your personal responsibility that tattoos are never visible when in uniform.
Covering tattoos with plasters, tights, jewellery or watches in the grey areas on the tattoo diagram is not permitted and it will remain your personal responsibility that tattoos are never visible when in uniform.
No. A tongue piercing is not permitted. You will be required to remove any items from your tongue for training and duty.
No. This is not permitted.
Our uniform standards require you to meet a groomed look that meets conventional standard. For women, you will need to have a styled look with hair and makeup that would be appropriate in a professional environment and complements our uniform. For men, your hair must meet a conventional style which is appropriate for a professional environment, shaven or sculptured styles and long hair are not permitted. Dyed hair must be of a natural colour for both men and women.
Customer Service manager FAQs
You should allow yourself plenty of time – it takes around 40 minutes to complete if you’ve prepared your answers in advance.
You can re-apply for the CSM role after 6 months.
The assessment activities are scheduled for approximately five hours. Please allow yourself a full day for your Assessment Centre.
The assessment centre is designed to provide you with an opportunity to demonstrate your motivation, skills and behaviours in relation to the roles in Mixed Fleet. It comprises a series of assessment events including an interview, individual role-plays and a group exercise.
As a CSM you will spend the majority of your time flying, inspiring your cabin crew to be outstanding. However, as a crucial part of the Fleet Management team you will have a unique opportunity to set the standards on which the fleet is built. In order to do this you will be required to spend some days each month working on the ground with your line manager on people management team activities and initiatives.
Yes, crew training will be a responsibility of CSMs and you will be off-lined from time to time. At the outset, we will be looking for a core number of CSMs to take up the opportunity to help train our new cabin crew recruits as they join, shaping and building the future of the fleet. Mixed Fleet embraces a dynamic, high performance culture and successful CSM candidates will play an integral role in providing the training required to achieve this.
A Cabin Crew Attestation (CCA) is a record of completion of Initial Safety Training to the European Aviation Safety Agency (EASA) regulations. We ask that you upload a copy of your attestation during your application. If you meet the essential requirements for the role of CSM and are invited to an assessment we will also ask you to bring a copy of your attestation to assessment. If you are successful at assessment we will check your attestation to see whether it meets the requirements outlined below. If it does then you will not need to attend the Cabin Crew Attestation training with Skypeople and can join our BA New Entrant Training without completing this part of training. If however, you are successful at assessment and have the relevant flying experience but do not have a valid EASA Cabin Crew Attestation you will be required to attend the CCA Training for 6 days prior to your BA New Entrant Training. We will facilitate this for you and your employment would commence on day one of your Cabin Crew Attestation Course.
The CCA must conform to a standard specification which will look like this:
1. The CCA must have all 12 fields; fields 2 to 11 must be populated. If not, contact your issuing competent authority or airline
2. There is no need for the CCA to contain the “EASA Form 142 Issue 1”. However it does require all 12 numbered items
3. We can only accept Attestations from UK Cabin Crew Training Organisations (CCTO’s) and EU member state airlines
4. The CCA must be a copy of the original CCA issued to you, you must upload this during your application and bring to your assessment if successful at the online application stage
5. If you have flown for an EASA member airline, or attended a Cabin Crew Initial course with a UK CCTO, they are responsible for issuing your Cabin Crew Attestation. You will need to contact them and ask for this if you do not have a physical copy that you can upload during your application and bring with you to assessment. No other form of documentation is appropriate
6. If you cannot read some of the detail on your Attestation, please contact the issuer. The CCA does not prove that you have operated and performed your duties as Cabin Crew onboard an aircraft.
The EASA Attestation must follow the format as stated above. If it does, but it was issued more than 5 years ago, you can also provide a list of qualifications to show that you have operated as crew in the last 5 years. This will show us the aircraft type you have operated on and qualification period/validity. The required format is illustrated below; all fields must be completed. You will also need to provide us with copies of these at application and assessment if applicable.
If your CCA was issued more than 5 years ago, you will need to provide evidence of flying experience. A list of qualifications is evidence that you have operated as Cabin Crew.