Contact Centres

Contact Centres

Customer Focused Opportunities in our Contact Centres

Full time roles only

Manchester and Newcastle

Customers are at the heart of everything we do at British Airways. Our commitment to them is integral to our promise: To Fly. To Serve.

Connecting with customers from all walks of life and all corners of the earth, our Customer Contact Advisors, Customer Relations Advisors and Sales Agents make all the difference at the end of the phone. This is your opportunity to join a friendly team in a supportive environment. You'll help us to achieve our vision to become the most admired airline.

Customer Contact Advisors

Manchester and Newcastle

You'll be the voice of British Airways for customers worldwide. You'll take all kinds of calls from all sorts of people. Whether you're answering queries, changing bookings or providing solutions to help them reach their destinations, you'll provide the highest quality guidance and advice. Solving problems if they arise, you'll make customer satisfaction your priority every time.

Customer Relations Advisors


We're very proud of the service we provide. But sometimes things don't go right and you'll be part of the team that puts the customer's experience back on track. No two calls are ever the same. You'll deal with any problems or complaints that arise - including delayed or cancelled flights and baggage claims – showing empathy and taking ownership there and then.

Sales Agents


To succeed in this exciting, diverse environment, you'll need a real passion for sales, travel and holidays. You'll thrive on the diversity of sales challenges - one minute you can be booking a £50 one-way ticket from Newcastle to London, then on your next call a £50K holiday package to Barbados. Most of all you'll enjoy the thrill that comes with achieving high sales targets in a target-driven environment.

Whichever role most suits, you'll be making sure our customers are looked after. You'll be their first port of call, setting the tone with a warm welcome. You'll be reassuring, letting each caller know that you're there with them throughout their British Airways experience.

These are varied and challenging roles, but you enjoy solving complex problems so you'll be in your element here. With a proactive approach, you'll share what you know when it helps, listen to questions and do everything in your power to fix anything that is wrong, immediately.

We set high standards here, but we match them with world-class training, so you can take real time and ownership of the service you give our customers.

We are recruiting at both our Manchester and Newcastle centres.

Careers news

We’re now recruiting for Customer Contact Agents based in our Manchester office. Apply here today! https://t.co/kr6GoWtmhi
We’re now recruiting for Customer Contact Agents based in our Newcastle office. Apply here today! https://t.co/nO7KYqcxTk
Last chance! Experienced crew apply today to become a Mixed Fleet Customer Service Manager.https://t.co/NzqZ7oeFOs
Want to see the world while delivering outstanding customer service? Apply today! https://t.co/oQIf2uzVJ2
British Airways 2018 Graduate programmes are now live for applications: https://t.co/4dg3zJhiY7