Contact Centre Roles

  • Salary:
  • Careers Site Category:
    Customer Services
  • Location:
    Bamburgh Court Newcastle
  • Working Pattern:
    Permanent Full Time
  • Closing Date:
    9 April 2017
Customer Service Advisor - Newcastle

Customer Service Advisor
£15,500 basic + shift payments + performance bonus

Become a Customer Service Advisor for British Airways at their contact centre in Newcastle, and you'll help holiday makers and business travellers get to where they need to go.

One moment you might be changing someone's booking, the next you could be answering a question about departure times. Whatever the query - as a Customer Service Advisor you'll provide the solution that will get our customers to their destination.

You'll be rewarded for your hard work and dedication with generous discounts on flights and holidays. You'll also get a whopping 32 days annual leave a year (including bank holidays), to give you plenty of opportunity to see the world yourself. That's on top of the shift premiums and potential for earning uncapped commission.

You won't be following a rigid script in this role, so having excellent customer service, problem solving and IT skills will be important in this role. But this is a world-class learning organisation, so you can expect a comprehensive six week training programme before you start in your role, and plenty of opportunities for development and progression along the way.

Based on the edge of the River Tyne, you'll be joining a contact centre that's got a really friendly, open atmosphere, with great potential to develop your career. There's free onsite parking, great public transport links nearby - and there's even an onsite gym to make use of.

If you have a genuine passion for travel, joining the British Airways team as a Customer Service Advisor in Newcastle could be the perfect move for you.

To apply, please click here


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Bamburgh Court Newcastle
Bamburgh Crt Newcastle, Newcastle Business Park, Bamburgh Crt. William Armstrong Dr, Newcastle, Tyne and Wear, United Kingdom, NE4 7YA

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