Ground Operations Agent

  • Salary:
  • Careers Site Category:
    Airline Operations
  • Location:
    Heathrow Airport, London
  • Working Pattern:
    Fixed Term Full Time

Start date:  February-April 2018

Heathrow Airport


Every week, we move over 250,000 passenger bags swiftly, smoothly and safely from B to A. It’s the crucial, unseen operation around which every journey revolves. Whether you’re new to aviation or come to us with experience, you need to be resilient, passionate about delivering a safe, customer-focused service and enjoy both indoor and outdoor shift work.

You will

Process and deliver customers’ baggage to and from the aircraft, loading and unloading in a safe and timely manner. You’ll drive, park and store operational vehicles, equipment and containers and operate aircraft loading systems, allocation devices and terminal baggage systems.

You’ll be

Capable of repeated heavy lifting, resilient in the face of difficulty and always thinking constructively to find solutions. Working early, late or night shifts covering 24 hours a day, seven days a week, 365 days a year, you’ll be proactive and flexible in supporting your team to accomplish tasks.

You’ll have

A full UK category B driving licence with a minimum 12 months’ driving experience, no more than three penalty points and a responsible attitude to safety in a busy industrial environment. You’ll have excellent communication skills and a good standard of written and spoken English.

You’ll get

The buzz of working in an exciting, fast-paced environment, underpinned by world class training and fantastic development opportunities. That’s not to mention the competitive salary and shift allowances.

At British Airways, our top priority is the safety and security of our customers and colleagues. Due to airport security, we have to make sure all candidates meet our strict referencing criteria. We’ll be here to guide and support you throughout the entire referencing process.

British Airways is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.



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Heathrow Airport, London
Terminal 5 A, Wellington Road, Heathrow Airport, Hounslow, United Kingdom, TW6 2GA

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