Manager Customer Research & Insights
- Careers Site Category:Professional Services and Business Support
- Location:Waterside, British Airways Head Office, London
- Working Pattern:Permanent Full Time
- Closing Date:25 February 2018
‘Powering a personalised customer centric airline’
Our vision is to be the airline of choice, with personalised service, exceptional reliability, a digital mind-set, and unique British style.
This key senior management role leads the team that provides the business with high quality, timely market research and customer insight, ensuring that insights drives our strategic direction and are fully considered in any business decisions.
To deliver our vision, we need to embrace the latest technology, methods, and capabilities to work faster, smarter, leaner and across a wide network of people, both customers and colleagues. We’re looking for a 360 degree understanding of customer in day to day decision making around the customer experience, harnessing new tools and techniques to adopt a comprehensive customer listening approach. We’re focused on investing where customers most value it, and need cost effective methodologies that maximise our returns.